• झारखंड सरकार
  • Government of Jharkhand
झारखंड संयुक्त प्रवेश प्रतियोगिता परीक्षा पर्षद
Jharkhand Combined Entrance Competitive Examination Board
Online Counselling for B.Ed./M.Ed./B.P.Ed. Admissions - 2024
झारखंड संयुक्त प्रवेश प्रतियोगिता परीक्षा पर्षद
Jharkhand Combined Entrance Competitive Examination Board
Online Counselling for B.Ed./M.Ed./B.P.Ed. Admissions - 2024
Grievance Redressal Policy for Online Application Payment
  1. Objective
    **Purpose** : The policy aims to provide a transparent and efficient mechanism for users to resolve grievances related to online application payments.
  2. Scope
    **Applicability** : This policy applies to all users who make online payments for applications through our platform.
  3. Grievance Categories
    **Types of Grievances** : Grievances may include but are not limited to :
    1. Payment deductions without successful application submission.
    2. Payment failures.
    3. Unauthorized payment transactions.
    4. Delay in payment refund process.
    5. Any other payment-related issues.
  4. Grievance Redressal Mechanism
    **Step-by-Step Process** :
    1. **Initial Contact** : Users should first contact our customer support team via designated channels (e.g., email, helpline).
    2. **Grievance Registration** : The user needs to provide details such as transaction ID, date of transaction, and nature of the grievance.
    3. **Resolution Timeline** : We commit to acknowledging the grievance within 24 hours and providing a resolution within 7 working days, unless additional time is required due to the complexity of the issue.
    4. **Escalation** : If the grievance is not resolved satisfactorily, users may escalate the issue to higher authorities within our organization.
  5. Communication
    1. **Transparency** : All communication regarding the grievance, including its status and resolution, will be conveyed to the user promptly.
    2. **Documentation** : Records of all grievances and their resolutions will be maintained for future reference.
  6. Review and Improvement
    1. **Regular Review** : We will periodically review this policy to ensure its effectiveness and make necessary improvements.
    2. **Feedback Mechanism** : Users are encouraged to provide feedback on their grievance handling experience to help us enhance our services.
  7. Compliance
    **Legal Compliance** : This policy complies with all relevant laws and regulations governing online payment services.
  8. Contact Information
    **Customer Support Details** : Clear contact information (e.g., email address, helpline number) for customer support should be provided to facilitate easy grievance redressal.
  9. Public Accessibility
    **Availability** : This policy will be made available on our website and other relevant platforms for public access.
  10. Implementation
    **Effective Date** : The policy will come into effect immediately upon publication and will be binding on all users making online payments through our platform.
  11. Conclusion
    **Commitment** : We are committed to ensuring a seamless and satisfactory user experience and resolving grievances in a fair and timely manner.